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Terms of service

Last updated: 5 October 2026

Version 1.7, effective 5.10.2026 for agreements concluded from that date; for agreements concluded earlier — 30 days after notice (§ 14), although the Provider applies the provisions that are more favourable to the Customer (lower prices, no onboarding fee, moving to a free plan instead of a block after the trial) to them from 5.10.2026. This is a translation. The binding version is the Polish one: Regulamin (Polish), also at https://hovera.app/regulamin. Use of the transport marketplace is additionally governed by the separate Transport Marketplace Terms — Hovera acts there as an intermediary, not as a carrier or a party to the carriage agreement.

What changed in version 1.7

Version 1.7 aligns the Terms with the price list of 5.10.2026. The changes:

  • § 3(2) — free plans: Stable Free and Listing (for transport companies) and the features they do not include; paid plans still include the same modules.
  • § 4(3) and § 8(1) — after a trial without a paid plan the Account moves to the free plan of its type instead of being blocked; blocking and suspension apply only to an unpaid invoice.
  • § 5(1) — new plan prices (School PLN 99, Livery PLN 249, Centre PLN 499, Enterprise from PLN 999; Transport Start PLN 149, Transport Pro PLN 349, Transport Business PLN 699), Stable horse truck, add-ons and one-off services, founding customer and referral discounts; no onboarding fee and no commission on transports.
  • § 7(4) — the 30-day money-back guarantee covers the subscription fee (there is no onboarding fee any more).

The changes are favourable to Customers: prices are lower, the onboarding fee is abolished and the end of the trial no longer blocks the Account. For agreements concluded before 5.10.2026 version 1.7 takes effect 30 days after notice (§ 14); until then the Provider applies to them, from 5.10.2026, the lower prices, the absence of an onboarding fee and the move to a free plan instead of a block. The right of withdrawal, the grace period, data export, complaints and liability remain unchanged.

§ 1. General provisions

  1. These Terms set out the rules for providing the Hovera service electronically (the Service) by Sendormeco Holding sp. z o.o., registered office in Warsaw, Poland, ul. Złota 75A/7, 00-819 Warsaw, entered in the register of entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw, Commercial Division of the National Court Register, under KRS 0000906110, NIP (tax ID) 5252866457, REGON 389194801, share capital PLN 5,000.00 (the Provider). Hovera is a brand owned by the company.
  2. Contact with the Provider and customer service:
    • email: office@hovera.app
    • phone: +48 791 301 019 (business days 9:00–17:00 Polish time)
    • post: ul. Złota 75A/7, 00-819 Warsaw, Poland
  3. The Terms are available free of charge at https://hovera.app/regulamin (Polish) and https://hovera.app/en/regulamin (English) in a form that allows them to be downloaded, reproduced and stored.

§ 2. Definitions

  • Customer — a stable, riding school, livery yard, horse transporter or other business in the equestrian sector that has concluded an agreement for the Service.
  • Account — a separate area of the Service assigned to the Customer.
  • User — a person given access to the Account by the Customer.
  • App — the Hovera mobile application.
  • App User — a natural person who creates an App account themselves as a client of a stable using the Service (rider) or uses the App as a horse owner; their account is governed by § 15.
  • Billing Period — a month or a year, depending on the chosen cycle.
  • Price List — the list of plans and fees at https://hovera.app/en/cennik.

§ 3. Scope and nature of the Service

  1. The Service consists of making available, in the SaaS model, software for running a stable: online calendar and bookings, passes, horse log, livery, feed, horse transport, invoices and finance.
  2. Paid plans include the same modules of the Service and differ in limits (§ 5(1)) and in the parameters shown in the Price List. Free plans have a narrower scope:
    • Stable Free does not include issuing invoices and sending invoices to KSeF, online payments by the stable’s clients through the stable’s payment gateway, sending text messages to clients or the transport module in the stable panel; the stable’s public booking page and booking widget show a “Bookings by Hovera” footer linking to https://hovera.app. The other modules — including the calendar and online bookings, passes, the horse log and the horse owner portal — work.
    • Listing (the free plan for transport companies) includes a profile in the carrier directory and the company’s public profile page, receiving requests addressed to that company (including from the route calculator on the profile page), the calculator and quotes. It does not include the request board (requests sent out to carriers serving the area, addresses and taking over requests on the board), the subcontract board or issuing invoices and sending them to KSeF.
    The scope of features is described in the Price List and at https://hovera.app.
  3. The Service is provided in Polish, English, German, French and Arabic. The agreement, fees and invoices are in Polish złoty (PLN). Prices of transport plans in EUR, GBP, AUD and NZD shown in the Price List are for information only — settlement is governed by § 5(10).
  4. The Provider does not provide veterinary, training or transport services; the Service is solely an organisational tool.
  5. Use of the transport marketplace (transport requests, carriers’ quotes, the request board) is additionally governed by the separate Transport Marketplace Terms. Hovera acts there as a technology intermediary — it is not a carrier and not a party to the transport contract.

§ 4. Conclusion of the agreement, registration and trial

  1. The agreement is concluded when the Account is created and the Terms are accepted.
  2. The trial lasts 30 days and does not require payment card details.
    • Stables: the trial runs from the creation of the Account. During it the following limits apply: up to 10 horses and 5 clients.
    • Transport companies: the Account is created with the status “awaiting verification”. Until the documents are positively verified (usually 2–5 business days) quotes cannot be issued, and the 30-day trial is counted from the day of that verification, not from registration. A company that has chosen the Listing plan has no trial — its Account works within that plan from the day of positive verification.
  3. When the trial ends without a paid plan, the Account moves to the free plan of its type — a stable to Stable Free, a transport company to Listing — and keeps working within that plan (§ 3(2)), without a block and without fees. The move happens automatically within a day of the end of the trial; until then access to the panel may be limited to the billing screen. The Customer sees a notice of the plan change in the panel. Data above the limits of the free plan stays in the Service — only adding further items beyond a limit is not possible (§ 5(1)). The end of the trial does not result in any fee or charge, and a paid plan can be chosen and paid for at any time on the billing screen. The grace period under § 8 applies to paid Billing Periods and does not cover the trial. Blocking and suspension of access for non-payment apply only to an unpaid invoice for a paid plan (§ 8(1)).
  4. Paid plans apply to stables and transport companies; each of these Account types also has a free plan (§ 3(2)). For horse owners using the owner panel the Service is always free of charge and has no trial.
  5. The Customer provides accurate data and keeps it up to date.

§ 5. Plans, fees and payments

  1. Fees are set by the Price List. Prices are net; VAT is added at the rate applicable on the invoice date. Current rates are always set by the Price List. The annual fee equals ten monthly fees — this applies to all paid plans and recurring add-ons.
    • Stable plans: Stable Free — PLN 0; School — PLN 99 per month (PLN 990 per year); Livery — PLN 249 (PLN 2,490); Centre — PLN 499 (PLN 4,990). The Enterprise plan — from PLN 999 per month, priced individually.
    • Transport company plans: Listing — PLN 0; Transport Start — PLN 149 per month (PLN 1,490 per year); Transport Pro — PLN 349 (PLN 3,490); Transport Business — PLN 699 (PLN 6,990). The Transport Enterprise plan is priced individually.
    • Stable horse truck — PLN 79 per month (PLN 790 per year): a transport company plan for a stable with its own horsebox (1 vehicle, 1 driver). The stable’s owner or administrator sets it up from the stable panel as a separate transport company Account, which goes through verification and the trial like any transport company (§ 4(2)). The plan is available and can be paid for only while the stable has a paid plan or is exempted from fees.
    • Recurring add-ons to paid plans, billed together with the subscription and in its cycle: for stables — +10 horses: PLN 39 per month, additional user: PLN 19 per month; for transport companies — additional vehicle: PLN 35 per month, additional driver: PLN 25 per month. Each unit of an add-on raises the corresponding plan limit.
    • One-off services, paid in advance, separately from the subscription: for stables — hands-on onboarding (an online meeting of up to 90 minutes, data import from a spreadsheet, Account setup and training for up to 5 people): PLN 690, and PLN 0 with a paid annual subscription to the Livery or Centre plan and for a Customer with founding customer status; data migration from another system or from spreadsheets: PLN 1,490. For transport companies — data migration from an Excel/CSV sheet (up to 500 entries): PLN 499; data migration from another system: PLN 1,499; invoice setup (KSeF and template): PLN 299; featured listing in the carrier directory: PLN 99 (30 days), PLN 179 (60 days) or PLN 249 (90 days), also available on the Listing plan.
    • The Provider does not charge an onboarding fee for any plan. Nor does the Provider charge any commission on transports or on payments made by a transport company’s clients — those payments go to the transport company’s account with the payment operator of its choice and do not pass through the Provider.
    • Discounts. The Provider may grant founding customer status to the first 20 stables and the first 10 transport companies, no later than 31.03.2027: a 50% discount on the plan price for 12 months counted from the first invoice to which the discount applied, the plan price frozen for 24 months from that moment (for the plan that invoice concerned) and hands-on onboarding free of charge. For referring a new Customer, the Provider may grant a free month: the next subscription invoice is reduced by the plan price for one month (for the annual cycle — by one tenth of the annual price). Discounts apply only to the plan price, not to add-ons, are shown on the invoice as separate items and cannot bring an invoice below zero.
    • The plan limits are set by the Price List; “unlimited” means no limit on that item. For stables the limits concern the number of horses, clients, users and storage for files; for transport companies — the number of vehicles (including trailers), drivers, clients, quotes issued in a calendar month (Polish time), users and storage for files. Once a limit is reached, no further item can be added beyond it until the plan is changed or an add-on is bought (changing the plan and an add-on raise the limit); existing data and access to the Account remain unchanged.
      • The number of users includes active memberships and pending invitations — an invitation takes up a seat from the moment it is sent.
      • Storage counts the size of horse documents and photos saved in the Service, carrier documents, the washing log and trip documents. Cost attachments, photos of washing entries and protocols, message attachments and logos are not currently counted.
      • The quote limit counts every quote issued by the company, including one issued in reply to a request; deleting a quote does not return the limit. Requests and leads from the board are not counted and receiving them is not blocked.
      • Limit usage is shown on the billing screen (in the transport panel — “My subscription”); a warning appears from 80% of a limit.
  2. Fees are paid in advance for each Billing Period.
  3. The payment operators are PayU S.A., registered office in Poznań, ul. Grunwaldzka 186, 60-166 Poznań, KRS 0000274399, and Revolut Bank UAB, registered office in Vilnius (Lithuania), Konstitucijos pr. 21B, LT-08105 Vilnius, company code 304580906. The Client chooses the operator when placing the order. Available methods: PayU — BLIK, card and instant bank transfer (pay-by-link); Revolut — Revolut Pay and card. The Provider neither sees nor stores card data.
  4. The Service does not renew automatically and the Provider does not charge the Customer’s card or account without the Customer’s action. Each subsequent Billing Period requires a separate payment made by the Customer.
  5. The Provider issues the invoice for the next Billing Period 5 days before the end of the current one and makes it available in the Service panel with a payment link.
  6. The Provider notifies the Customer of the need to renew five times: 5 days and 1 day before the end of the Billing Period, on its last day and twice during the grace period referred to in § 8. These notices are transactional within the meaning of § 13 and are sent by email and SMS and shown in the Service panel.
  7. Non-payment for the next Billing Period results — after the grace period — in suspension of access to the panel under § 8. It does not incur interest or additional fees.
  8. A VAT invoice is issued for each paid Billing Period and made available in the Service panel.
  9. The Customer may pay for the next Billing Period at any time before it starts, and also during the grace period.
  10. Subscription settlements and payments are always made in Polish złoty (PLN), the plan’s currency; invoices are issued in PLN. Prices of transport plans in EUR, GBP, AUD and NZD shown in the Price List after switching the currency are given for information: their conversion is not binding and the amount payable is set by the price in PLN.

§ 6. Right of withdrawal

  1. A Customer who is a consumer, and a natural person concluding an agreement directly related to their business activity where the agreement is not of a professional nature for them, may withdraw from the agreement within 14 days of its conclusion, without giving reasons and without incurring costs.
  2. It is enough to send the withdrawal statement to office@hovera.app before the deadline. No form is required.
  3. If the Service started at the Customer’s express request before the withdrawal period ended, the Customer pays for the Service provided until withdrawal, in proportion to its scope.
  4. Payments are refunded without delay, no later than 14 days after receipt of the statement, using the same payment method unless the Customer agrees to another.

§ 7. Refunds and cancellation

  1. The Customer may cancel the Service at any time, without giving reasons and at no cost, in the Service panel or by email to office@hovera.app.
  2. Cancellation takes effect at the end of the paid Billing Period. Until then the Service works as before.
  3. Fees for a started Billing Period are non-refundable, except under § 6 and where the Service was unavailable for reasons attributable to the Provider — in which case a refund is made in proportion to the downtime.
  4. 30-day money-back guarantee. Regardless of § 6, if the Customer cancels within 30 days of the first payment, they receive a full refund without giving reasons. The guarantee covers the subscription fee; the Provider does not charge an onboarding fee (§ 5(1)).
  5. Refunds are made to the account or card used for payment within 14 days.
  6. After the agreement ends the Customer’s data is kept for 90 days and the Customer may export it during that time (§ 8(2) and (3)). After that the data is deleted or returned at the Customer’s choice, under the data processing agreement (point 8); backups are deleted in line with the Privacy Policy.

§ 8. Restriction and suspension of access

  1. If the Customer does not pay for the next Billing Period of a paid plan, access changes in two stages. For 8 days after the end of the Billing Period (the grace period) access works unchanged. After the grace period access to the panel is suspended: the Customer can reach only the billing screen, from which it pays the invoice. Once the payment is booked, a suspension caused by an unpaid invoice is lifted automatically, without contacting support. The Customer’s data remains untouched. While access is suspended, the public profile of a transport company and links to its quotes may be unavailable to its clients. A transport company suspended on this ground is blocked: after logging in it sees the message “The account has been blocked due to non-payment” with the contact details from § 1(2) and the invoice number, amount and a “Pay invoice” button (for the Account owner and administrator); while blocked it has no access to the request board and receives no new transport requests, and its public profile states that the company is temporarily not accepting requests. The block is lifted by paying the invoice or by the Provider’s decision to exempt the company from fees. Free plans are not subject to suspension or blocking for non-payment.
  2. The Customer’s data can be exported at any time by the Customer. The Account owner and administrator downloads a ZIP archive on the “Data export” page in the panel (in the transport company panel — in the “Settings” group). The archive contains CSV files with the data (including clients, horses, calendar and lessons, passes, invoices, horse health log and documents; for a transport company including quotes, customers, places, vehicles, drivers, payments, costs, invoices and the washing log), summaries readable in a spreadsheet (for stables also the calendar in ICS format) and attachments (horse documents and photos, invoice PDFs, cost attachments, scans of protocols). Passwords, tokens and access keys are not exported. The export is available on every plan, including free plans, while access is suspended for an unpaid invoice (from the link on the account selection screen and on the billing screen) and during a block under paragraph 1. Limits: up to 3 exports per day per Account; the file and download link are valid for 24 hours; attachments are included up to 25 MB per file and 250 MB in total, and those left out are listed in the file zalaczniki.csv — the Provider delivers them on request sent to office@hovera.app. The export is free of charge.
  3. The Provider may suspend access in the event of a serious breach of the Terms, after prior notice and setting a deadline to remedy the breach. While access is suspended on that basis, and after the Account has been cancelled, the self-service export under paragraph 2 is not available; the Customer may then request an export of its data by email to office@hovera.app, and the Provider delivers it without undue delay, within the 90 days referred to in § 7(6).

§ 9. Availability and support

  1. The Provider makes efforts to ensure 99.5% monthly availability of the Service, excluding announced maintenance.
  2. Support is provided by email and phone on business days 9:00–17:00 Polish time.
  3. Maintenance is announced in advance, except emergency work.

§ 10. Complaints

  1. Complaints can be submitted by email to office@hovera.app or by phone at +48 791 301 019.
  2. A complaint should contain the Customer’s details, a description of the issue and the request.
  3. The Provider handles complaints within 14 days of receipt and informs of the outcome by the same channel.
  4. No reply within this period means the complaint is accepted.
  5. A consumer may use out-of-court complaint and redress procedures. The EU ODR platform was closed on 20 July 2025 under Regulation (EU) 2024/3228. The list of bodies authorised to resolve consumer disputes out of court is kept by the European Commission (https://consumer-redress.ec.europa.eu/list-alternative-dispute-resolution-adr-bodies_en), and in Poland by the President of UOKiK (https://polubowne.uokik.gov.pl).

§ 11. Customer obligations

  1. The Customer uses the Service in accordance with the law and the Terms.
  2. The Customer is responsible for data entered into the Service, including the legal basis for processing it, and for the actions of Users to whom it has given access.
  3. Supplying unlawful content, attempting to circumvent security and loading the Service in a way that threatens its stability are prohibited.

§ 12. Liability

  1. The Provider is liable for non-performance or improper performance of the Service under general rules.
  2. Towards Customers who are not consumers, the Provider’s liability under the Agreement is limited to the fees paid by the Customer in the 12 months preceding the event and does not cover lost profits.
  3. The limitation of liability does not apply to consumers or to natural persons concluding an agreement that is not of a professional nature for them.

§ 13. Personal data

  1. Data processing is described in the Privacy Policy: https://hovera.app/en/polityka-prywatnosci.
  2. For data entered by the Customer into the Service, the Customer is the controller and the Provider is the processor. Processing is entrusted under a data processing agreement annexed to the Terms, available on request at office@hovera.app.
  3. Notices concerning performance of the Agreement (invoices, payment reminders, outage and maintenance information) are transactional and sent under Art. 6(1)(b) GDPR. Receiving them is part of the Service and does not require consent.
  4. Marketing messages are sent only after separate consent, which can be withdrawn at any time without affecting access to the Service.

§ 14. Changes to the Terms

  1. The Provider may change the Terms for important reasons: changes in law, in the scope of the Service, in payment methods or in providers.
  2. The Provider announces changes 30 days in advance by email and in the panel.
  3. No objection by the date the changes take effect means they are accepted. An objection is equivalent to termination effective on the date the changes take effect, at no cost.

§ 15. Rider and horse owner account in the App

  1. An App User concludes with the Provider an agreement for an electronically supplied service consisting of keeping an App account when the account is created. The account is free of charge and concluded for an indefinite period.
  2. The account lets the App User view and manage in the App the data kept about them by a stable using the Service (lessons, passes, invoices, horses, messages) and receive push notifications. The account can be linked to several stables.
  3. A rider creates the account by entering the email address on their client record at the stable and confirming it with a one-time code sent by SMS to the number on that record or by email. A horse owner logs in with the same account as in the owner panel. The code, the SMS and the email with the code are part of the service (transactional messages within the meaning of § 13(3)).
  4. The Provider is not a party to agreements between the App User and the stable — for lessons, passes, prices, invoices and complaints about them the App User contacts the stable. The stable decides which data and features it makes available to its clients.
  5. The App User may terminate the agreement at any time, without giving reasons and at no cost, by deleting the account. A rider deletes the account themselves, with immediate effect — in the App (More → Delete account) or at https://app.hovera.app/delete-account, confirming with the password or a one-time code — or by request sent by email to office@hovera.app from the account’s address. A horse owner deletes the account by request sent to office@hovera.app. Deleting the account does not delete data kept by the stable. An App User who is a consumer also has the right to withdraw from the agreement within 14 days of its conclusion — § 6(1) and (2) apply accordingly; the account is free, so withdrawal involves no costs.
  6. Using the App requires an Android device, internet access and an email address.
  7. Complaints about the App are handled under § 10; § 10(5) applies accordingly.
  8. The limitation of liability in § 12(2) does not apply to an App User who is a consumer, and disputes are resolved by the court competent under general rules.
  9. The Provider notifies App Users of changes to this section by email 30 days in advance. The App User may terminate the agreement under point 5 before the changes take effect.
  10. § 4–§ 9 and § 14(3) do not apply to App Users, except for the references made expressly in this section.

§ 16. Final provisions

  1. Polish law applies.
  2. Disputes with Customers who are not consumers are resolved by the court competent for the Provider’s registered office. General rules apply to consumers.
  3. Using the Service requires a device with internet access, an up-to-date browser with JavaScript and cookies enabled, and an active email account.
  4. Version 1.7 of the Terms is effective from 5.10.2026 for agreements concluded from that date; for agreements concluded earlier — 30 days after notice (§ 14(2)), subject to the introduction to the Terms as regards the provisions more favourable to the Customer. In case of discrepancies between language versions, the Polish version prevails.