Help center

Fill in the contact form — we reply within 24h, recommend a plan and create your account. First login arrives by email.

Yes — 30 days, no card required. For a stable the trial counts from account creation, with trial limits of 10 horses and 5 clients. For a transport company the 30 days count from positive verification of documents (usually 2–5 business days), not from registration. If you do not pay for a plan after the trial, the account moves to the free plan: a stable to Stable Free, a transport company to Listing. We do not block it, and your data stays.

Self-serve setup takes 30-60 minutes. If you would rather we did it for you, “Hands-on onboarding” costs PLN 690 net: a 90-min session, Excel import, setup and training for up to 5 people. Free with yearly Livery or Centre.

Yes, through a file. Export your data from the old system (or from Google Sheets) to Excel or CSV and load it with the import wizard: you map the columns, check the preview and import clients and horses. To load the whole stable at once — buildings, stalls, arenas, clients, horses, instructors, specialists and staff — use our onboarding workbook.

Up-front — monthly or annually. A year costs the same as 10 months, so two months are free.

Prices are net; you pay net + 23% VAT. Invoices to a registered company (with VAT ID) carry deductible VAT.

Yes. You pick the new plan on the billing screen and pay for it up-front; the new period starts on the day you pay. Plan changes are not prorated, so the best moment is the end of a paid period.

Your subscription does not renew on its own and we never charge you without your action. Five days before the period ends we issue the invoice for the next one and remind you about it five times, with a payment link. For 8 days after the due date everything keeps working. After that the panel is paused and only the billing screen stays open, so you can pay the invoice. Your stable data stays untouched, and we charge no interest or late fees. You can download your data yourself during that time (Settings → Data export). After the contract ends we keep the data for another 90 days so you can export it.

After the 30-day trial a company without a paid plan moves to the free Listing: it stays in the carrier directory, receives requests addressed to it and from the calculator on its page, and keeps the quote calculator. Listing has no request board, subcontracting board or KSeF invoices. You can pick a paid plan at any time on the billing screen. We suspend an account only for an unpaid invoice, after an 8-day grace period; the public profile and quote links may then be unavailable to the carrier’s clients, and paying the invoice lifts the suspension. Data export works throughout.

Once you reach a limit you cannot add another item above it — this applies to horses, clients, users and file storage for a stable, and to vehicles, drivers, clients, quotes per month and file storage for a carrier. Existing data and access stay as they are, and changing plan raises the limit. Limit usage is shown on the billing screen; a warning appears from 80%. Invitations waiting to be accepted also count towards the user limit. Paid plans have the same modules and differ in limits. The free plans do not issue KSeF invoices; Stable Free also has no online payments or SMS, and Listing no request or subcontracting board.

On Hetzner Online GmbH servers in Germany (Falkenstein data centre), inside the EU. Database backups run daily and are also kept off the production server, in Hetzner storage in Germany; the off-site copy is kept for 60 days. The privacy policy lists every provider that has access to data.

Only their own — own passes, rides, invoices. They do not see other clients or the full stable calendar.

Yourself, in the panel: Settings → Data export (for the account owner and administrator; in a stable and in a transport company). Click “Prepare export” and download a ZIP archive: CSV files with the contents of the company’s tables (clients, horses, calendar and lessons, passes, invoices, health log, documents — for a carrier quotes, clients, vehicles, drivers, payments, costs, invoices and more), summaries for a spreadsheet, a calendar in ICS format (stables), a folder with attachments (documents, photos, invoice PDFs) and a description file. The archive contains no passwords, tokens or keys. Limits: 3 exports per day, a link valid for 24 hours, attachments up to 25 MB per file and 250 MB in total; skipped attachments are listed in zalaczniki.csv and we send them on request. Export also works on the free plan after the trial and while suspended for an unpaid invoice. For administrative suspension and after the account is cancelled, send a request to office@hovera.app.

Write to office@hovera.app from the address assigned to the account. You can download your data yourself beforehand (Settings → Data export). We delete data within 30 days.

Connections are encrypted (TLS) and every customer has a separate database. Access in the panel depends on the user role, events are logged, and backups run daily and are kept off the production server. Only people who need it have access to production data.